At Alicetod.com, we want you to love your purchase. If for any reason you are not satisfied, we’re here to help—with the exception of custom-made products (see details below).
1. Eligibility for Refunds
You may request a refund if the following conditions are met:
- The item is unused, unwashed, and in its original condition.
- All original packaging, tags, and accessories are included.
- The product has not been damaged, altered, or modified in any way.
- Custom or personalized items are not eligible for refunds, unless there is a defect or an error caused by us.
2. How to Request a Refund
To start a refund request, please contact us at:
📧 [email protected]
Please include your order number and photos (if applicable) so we can assist you quickly.
3. Refund Process
- After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5 business days.
- Refunds are issued to the original payment method. Please note your bank or payment provider may require additional time to complete the transaction.
4. Shipping Costs
- Return shipping costs are the responsibility of the customer.
- If the return is due to our mistake or a defective product, we will cover the return shipping expenses.
5. Non-Refundable Items
The following items cannot be refunded:
- Custom-made or personalized products
- Gift cards
- Downloadable digital products
6. Questions
If you have any questions about our refund policy, please reach out:
📧 [email protected]