Effective Date: August 28, 2025
At Alicetod.com, we want you to love your purchase. If for any reason you are not satisfied, we’re happy to help—with the exception of custom-made products (see details below).
1. Eligibility for Refunds
You may request a refund at any time if:
- The item is unused, unwashed, and in its original condition.
- All original packaging, tags, and accessories are included.
- The product has not been damaged or altered in any way.
Custom or personalized items are not eligible for refunds, except in cases of defects or errors on our part.
2. How to Request a Refund
- Contact us at [email protected]
3. Refund Process
- Once we receive and inspect your returned item and confirm it meets the return conditions, your refund will be processed within 5 business days.
- Refunds are issued to your original payment method. Please note that your bank or payment provider may require additional time to complete the transaction.
4. Shipping Costs
- Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
5. Non-Refundable Items
- Custom-made or personalized products
- Gift cards and downloadable products
6. Questions
If you have any questions about our refund policy, please contact us:
Email: [email protected]